Shipping costs depend on the shipping destination and the type of shipping service you choose. Keep an eye on our special FREE shipping promotions which are shown on top of our page from time to time.

The sizes on our website are US shoe sizes. If you want to know which size you are, you can visit our measurement process page

It is important to follow the proper return procedure, including including the return packing slip into the box. Failure to do so may result in difficulty or impossibility in identifying the customer associated with the return. In such cases, the processing and refunding of these unidentified orders may experience significant delays. To ensure a smooth and timely refund process, please follow the return instructions carefully.

If you receive damaged products, please contact our customer care team. Provide all the necessary information about the damage, including pictures. Our customer care team will assist you with the procedure for returning the damaged items.

For any additional questions or assistance regarding returns, please visit our contact page and reach out to our customer care team. They will be able to provide you with the necessary support and guidance.